Introducing the Packleader Group

The Packleader Group is a diversified services company in Australia with interests in Energy, Energy Efficiency Products, Accounting, Telecommunications, Property Maintenance, and Debt collection fields. It is a well-known Australian company, and the team behind the successful brands Energy Deal, Green Home Green Planet, Pacificca, Pacific Business Partners and Assured Property Solutions.

The Packleader Group provides integrated customer solutions with inbound customer care, outbound acquisition and an extensive range of business processing outsourcing (BPO) solutions to a world-class customer base across numerous industries.

Why The Packleader Group

The Packleader Group vision is to provide superior customer experiences and innovative solutions, which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.

The Group

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Packleader Pacific

Packleader Pacific is the Fijian face of Packleader Group, an established Australian services company with a global outlook. Boasting a newly acquired inbound and outbound voice and ‘live chat’, 450-seat customer contact centre in Fiji’s.

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Energy Deal

Energy Deal is a price comparison and advisory service who works to find customers better electricity and gas deals. Energy Deal’s unique model compares customers current utility retailer against its panel of retailer partners to locate a better and cheaper deal.

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Green Home Green Planet

Green Home Green Planet (GHGP) specialises in energy saving products that save ordinary Australian’s on escalating power bills and help conserve the natural environment. GHGP is accredited with the; Victorian Energy Efficiency Target Scheme (VEET), South Australian Residential Energy Efficiency Scheme (REES), Australian Capital Territory Energy Efficiency Improvement Scheme (EEIS).

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Health Deal

Health Deal is a price comparison and advisory service who works to find customers insurance plans from a chosen panel of retail partners. Health Deal’s unique model compares customers current plans to locate a competitive more suited plan

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Third Ring

Third Ring provide a dedicated outbound service to major Industry Organisations. These are established Australian companies with inbound and outbound facilities staffed with highly experience and trained professionals.

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Outsourcing Solutions

OSS provide a dedicated outbound service to major Industry Organisations. These are established Australian companies with inbound and outbound facilities staffed with highly experience and trained professionals.

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Assured Property Solutions

Assured Property Solutions provides quality, professional tradespeople to attend to all commercial and residential maintenance matters. Assured Property Solutions connects customers to the right trades, arranges to have the job assessed and then project manages the jobs through to completion. The All tradespeople are screened and verified.

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Pacificca

Is a full service chartered accounting firm with staff located in Australia and Fiji. We provide fixed packages, no hidden costs, no surprises and guaranteed service levels. We use modern cloud-based systems and are accessible electronically and via our extended business hours.

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Pacific Business Partners

Provides outsourced accounting solutions to Australian accounting firms. We are a BPO provider supplying a stable and low risk model where all costs are known up front. Our accounting partners achieve substantial cost advantage over competitors, which allows partners to concentrate on managing further innovation to meet current and future market challenges.

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Our
Vision
“Market leading solutions provider”

Meet the Members

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Founder

Mark Ferguson

Mark Ferguson has held senior executive positions in Sales and Marketing in the Telecommunications, Infrastructure and Energy Industries in Australia. Mark undertook the sales and marketing preparations for AGL Ltd, one of Australia’s largest energy retailers, to enter the Full Retail Contestability environment. Over the past 4 years Mark has been a Director of the Packleader Group.

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Founder

Scott Hancox

Scott Hancox has 20 years experience in Direct Sales and Marketing and has been at the forefront of deregulation of the Energy and Telecommunications industries in Australia. Over the past 4 years Scott has been a Director of the Packleader Group